Frequently asked questions

How can I search a product?

Enter the product name or keyword into the Search Bar at the top of any page to find what you’re looking for. Try to provide a broad overview because if you add a lot of keywords, the fewer items you’ll see on the search results page, so try to keep it general. If you want to get any additional information about a particular item click on its name or picture.

On what basis do you calculate the shipping cost?

Shipping prices depend on the mode of transportation (air, sea, or land) and the weight or volume of the sent products. It’s wise to compare delivery prices from several businesses to get the most cost-effective option. Please get in touch with us directly if you’d need additional information on how shipping prices are determined.

What if I don’t like my product? Can I return it?

Yes, don’t worry, you can return it. But first, check our refund and return policy and to know the detailed procedure.

Can I cancel my order?

Hurry! There are no charges for the cancellation of your order, and you can even get a refund! But the condition is that you must cancel your order prior to it being shipped out. Please use our simple return policy if the item has already been shipped. Check our return, refund and cancellation policy for further insight.

What is Buyer Protection?

Buyer Protection let the customers purchase on the website with complete peace of mind.

You know that you are protected when:

  • Despite the seller’s assurances to deliver on time, you received your product after a lengthy delay.
  • The item you ordered was incorrect (or not as it was described).
  • The item you got was fake, despite the fact that it was guaranteed to be real.